SERVICES

SERVICES

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How the Top Notch Staffing Service Process Works

Top Notch Staffing is a solutions-oriented company, committed to providing effective workforce solutions programs. To ensure we provide the best solution, we utilize the Top Notch Staffing Quality Process (TNSQP) methodology.

What Is a TNSQP?

It's a proactive approach to hiring and workforce management.

We take a deep dive into your organization, uncovering hidden problems, identifying obstacles to growth, and creating a success roadmap with specific, actionable ideas to improve hiring, onboarding, retention, safety, and more.

It's the way light industrial staffing should be done and only Top Notch does this.

Here is how we do it!

1. Identify Stakeholders and Discover Customer Needs

  • Systematic data gathering process
  • Identify all key stakeholders impacted by the staffing program and understand their unique requirements
  • Assignment profile
  • Understand customer's business objectives and determine impact opportunities
  • Identify and document specific staffing requirements

2. Service Design

  • Define staffing model
  • Identify resource requirements
  • Define processes
  • Order placement
  • Screening, hiring, training, and orientation
  • Employee quality management
  • Establish key measures and performance standards
  • Define customer communication standards

3. Execute Service Delivery Model

  • Utilize implementation schedule
  • Established goals and target dates
  • Establish mutual accountability
  • Set up communication within the customer's organization

4. Performance Measurement

  • Measure service delivery performance levels to goals
  • Immediate and proactive response to service gap
  • Continuous communication with the customer, as detailed in the service delivery plan

5. Capture Customer Feedback and Drive Continuous Improvement

  • Proactive and structured compilation of customer feedback
  • Business reviews
  • Results to key performance indicator goals
  • Mutual business planning for future needs
  • Action plans for continuous improvement
  • Adjustments required to service delivery plan

Top Notch Staffing Quality Process Prior to Service:

  • Facility Tour
  • Stakeholder Meetings, Define Expectations
  • Define Process and Service
  • Set Expectations, Client Specific Orientation

Top Notch Staffing Quality Process After Implementation:

  • Execute Plan
  • Measure Performance, Consistent Communication Rate
  • Provide Feedback
  • Quarterly Business
  • Reviews
  • Associate Focus Groups

Benefits

An integral part of our retention program is the competitive benefits program, which includes:
Medical Coverage Medical insurance for office visits Immediate
Dental Coverage Preventive, basic, and major care Immediate
Vision 10-60% discount of vision Immediate
Prescription $10/$20 co-pay programs Immediate
STD Weekly benefits for up to 26 weeks Immediate
Term Life and AD $20,000 for employee Immediate
Holiday Pay Six paid holidays 1200 hours
Vacation Pay 40 hours of vacation pay 1800 hours

Training

Top Notch Staffing also offers our associates a wide range of skills enhancement opportunities. Top Notch Staffing's training enhancement program enables all associates to receive free software training.

All courses offer direct hands-on training in the latest software programs. Associates receive cross-training for increased software skills and tutorials to enhance productivity, which ensures that Top Notch Staffing retains and updates top talent in the business.

These systems are designed not only to tutor but also to minimize the time needed to learn new software programs. In addition, practice tutorial sessions are available to reinforce the learning process.

Quality Assurance Program:

Top Notch Staffing is committed to ensuring your complete satisfaction with the performance of our associates.

To guarantee your ongoing satisfaction, we have designed and implemented a quality assurance program. This program allows us to continually improve our services.

At the beginning of each new assignment, we will call the appropriate supervisor to verify that our employee has arrived on time and is ready for work. At the end of the second day, we will call to confirm the employee's performance is meeting the performance expectations of the assignment.

Based on the length of each assignment, weekly calls are made during the duration of the assignment. This allows for feedback regarding performance, additional requirements of the positions, etc.